{"id":3,"date":"2026-07-23T11:42:17","date_gmt":"2026-07-23T11:42:17","guid":{"rendered":"https:\/\/staging.elyxion.eu\/?page_id=3"},"modified":"2026-08-13T11:04:14","modified_gmt":"2026-08-13T09:04:14","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/staging.elyxion.eu\/nl\/trust-center\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">1. Who we are<\/span><\/h2>\n<p><!-- \/wp:post-content --><strong>elyXion<\/strong> <strong>B.V. <\/strong>trading as <strong>elyXion<\/strong>, is the controller for personal data described in this Privacy Policy unless we state otherwise. Our legal and contact details appear in the Legal Information page.<\/p>\n<p>This Policy covers visitors, prospects, customer and supplier contacts, Portal users, event participants, job applicants, security researchers, and other business contacts. When we process personal data solely on a Customer&#8217;s documented instructions in managed or professional Services, the Customer is controller and our DPA applies.<\/p>\n<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">2. Principles<\/span><\/h2>\n<p><!-- \/wp:heading -->We aim to process personal data lawfully, fairly, transparently, for specified purposes, and only to the extent necessary. We seek to keep data accurate, retain it no longer than needed, protect it appropriately, and demonstrate accountability.<\/p>\n<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">3. Data we collect<\/span><\/h2>\n<p><!-- \/wp:heading --><strong>Depending on the relationship, we may collect:<\/strong><\/p>\n<ul>\n<li>Identity and business contact data, such as name, organisation, role, email, phone number, and preferred language;<\/li>\n<li>Commercial and contract data, such as proposals, orders, signatures, billing contacts, invoices, tax records, and communications;<\/li>\n<li>Portal and account data, such as username, roles, tenant association, authentication events, IP address, device\/browser information, and audit logs;<\/li>\n<li>Service and support data, such as tickets, call notes, diagnostic data, system identifiers, configurations, files, and correspondence;<\/li>\n<li>Website and cookie data, such as pages viewed, referral information, consent choices, and analytics identifiers;<\/li>\n<li>Security data, such as alerts, logs, suspected abuse, vulnerability reports, and incident records;<\/li>\n<li>Recruitment data, such as CV, employment history, qualifications, interview notes, right-to-work information, and references; and<\/li>\n<li>Other data voluntarily provided or generated through the relationship.<\/li>\n<\/ul>\n<p>We ask users not to include passwords, secret keys, unnecessary special-category data, or unrelated personal data in support requests.<!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">4. Sources<\/span><\/h2>\n<p><!-- \/wp:heading -->We receive data directly from individuals; from their employer or Customer administrator; through our website and Portal; from Microsoft and other connected providers; from service and security tools; from public professional sources; and from advisers, suppliers, or referral partners where lawful.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">5. Purposes and legal bases<\/span><\/h2>\n<table style=\"border: solid 1px #4a9ea0; padding: 0; border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; color: #ffffff; background: #4a9ea0; padding: 8px;\" width=\"50%\"><strong>Purpose<\/strong><\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; color: #ffffff; background: #4a9ea0; padding: 8px;\" width=\"50%\"><strong>Typical Legal Basis<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Responding to enquiries and taking steps toward a contract<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Contract or pre-contractual steps; legitimate interests<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Delivering, administering, securing, and supporting Services<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Contract; legitimate interests; legal obligation<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Customer relationship, service review, and account management<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Contract; legitimate interests<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Billing, tax, audit, and legal administration<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Contract; legal obligation; legitimate interests<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Website operation and strictly necessary cookies<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Legitimate interests; provision of requested service<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Optional analytics, personalisation, or marketing cookies<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Consent where required<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Relevant B2B communications about our services<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Legitimate interests or consent, depending on channel and law<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Security monitoring, abuse prevention, and incident response<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Legitimate interests; legal obligation<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Recruitment<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Pre-contractual steps; legitimate interests; legal obligation<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Legal claims, compliance, and corporate transactions<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Legal obligation; legitimate interests<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Where we rely on legitimate interests, we consider necessity, proportionality, reasonable expectations, and individual rights. Individuals may object as described below. Consent may be withdrawn at any time without affecting earlier lawful processing.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">6. Service Data and Processor Role<\/span><\/h2>\n<p>In many managed-service and implementation contexts, <strong>elyXion<\/strong> may have access to Customer Personal Data only to provide contracted Services. In that role, we act on the Customer&#8217;s instructions, apply the DPA, and direct data-subject requests to the Customer where appropriate.<\/p>\n<p><strong>elyXion<\/strong> may act as an independent controller for its own account administration, security logs, billing, legal compliance, professional records, and service relationship communications.<\/p>\n<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">7. Sharing<\/span><\/h2>\n<p>We may share personal data with authorised elyXion personnel; hosting, identity, communications, support, analytics, security, professional-adviser, and payment providers; Microsoft and other providers chosen for the Services; competent authorities where legally required; and parties to a corporate transaction under appropriate confidentiality.<\/p>\n<p>We do not sell personal data. A current list of material service subprocessors is published separately. Some providers are independent controllers for parts of their services.<\/p>\n<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">8. International Transfers<\/span><\/h2>\n<p>We prefer European processing where practical, but global providers and support operations may involve access or transfer outside the European Economic Area. Where GDPR Chapter V applies, we use an adequacy decision, approved Standard Contractual Clauses, or another lawful mechanism and assess supplementary measures where required. See the Data Residency Statement.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">9. Retention<\/span><\/h2>\n<p>We retain data only for business, contractual, security, or legal needs. Final periods must be validated before publication. <strong>Draft schedule:<\/strong><\/p>\n<table style=\"border: solid 1px #4a9ea0; padding: 0; border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; color: #ffffff; background: #4a9ea0; padding: 8px;\" width=\"50%\"><strong>Category<\/strong><\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; color: #ffffff; background: #4a9ea0; padding: 8px;\" width=\"50%\"><strong>Draft Retention<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Enquiries not resulting in business<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">12 months<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Customer contracts and core commercial records<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Contract term plus 7 years or statutory period<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Invoices and tax administration<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">At least the statutory Dutch retention period<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Support tickets and service records<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Contract term plus 2\u20137 years, depending on need<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Portal security and audit logs<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">90 days depending on log purpose and risk<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Marketing preferences and suppression records<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Until withdrawal plus minimal suppression proof<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Recruitment applications<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">4 weeks after process, or 1 year with valid consent<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">Vulnerability and incident records<\/td>\n<td style=\"text-align: left; border: solid 1px #4a9ea0; padding: 8px;\">As needed for remediation, legal, security, and audit purposes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Backups may retain deleted data temporarily until rotation, with access restricted and deletion occurring through normal cycles.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2 class=\"wp-block-heading\"><span style=\"font-size: 20px;\">10. Security<\/span><\/h2>\n<p>We use risk-appropriate technical and organisational measures such as identity controls, multi-factor authentication, least privilege, encryption in transit, logging, secure configuration, vulnerability management, backups, incident procedures, and personnel confidentiality. Measures vary by service and evolve. No method is completely secure.<\/p>\n<h2><span style=\"font-size: 20px;\">11. Automated Decision-making and AI<\/span><\/h2>\n<p>We may use automation or AI to assist classification, search, summarisation, recommendations, fraud or security detection, and support. Unless separately disclosed, we do not make decisions producing legal or similarly significant effects about website visitors or customer contacts solely through automated processing. Material outputs are subject to appropriate human review. See the AI Usage Policy.<\/p>\n<h2><span style=\"font-size: 20px;\">12. Individual Rights<\/span><\/h2>\n<p>Subject to legal conditions and exceptions, individuals may request access, correction, deletion, restriction, portability, or objection; withdraw consent; and request information about relevant automated decisions. Identity verification may be required. We normally respond within one month, subject to lawful extension.<\/p>\n<p>Where <strong>elyXion<\/strong> is a processor, requests should be directed to the relevant Customer\/controller. We will assist the Customer as required by the DPA.<\/p>\n<h2><span style=\"font-size: 20px;\">13. Complaints<\/span><\/h2>\n<p>Contact <a href=\"mailto:legal@elyxion.eu\">legal@elyxion.eu<\/a> first so we can address concerns. Individuals may also complain to the Autoriteit Persoonsgegevens, the Dutch supervisory authority, or another competent EEA authority.<\/p>\n<h2><span style=\"font-size: 20px;\">14. Children<\/span><\/h2>\n<p>Our business Services are not directed to children. We do not knowingly solicit children&#8217;s personal data through the website. Customers must ensure any processing involving children is specifically assessed and lawfully configured.<\/p>\n<h2><span style=\"font-size: 20px;\">15. Third-party Links<\/span><\/h2>\n<p>External sites and services have their own privacy practices. <strong>elyXion<\/strong> is not controller for independent third-party processing merely because we link to it.<\/p>\n<h2><span style=\"font-size: 20px;\">16. Changes<\/span><\/h2>\n<p>We may update this Policy for legal, service, vendor, or operational changes. The current version and date will be published. Material changes may be highlighted or notified through appropriate channels.<\/p>\n<h2><span style=\"font-size: 20px;\">17. Contact<\/span><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Privacy contact:<\/strong><\/td>\n<td width=\"600\"><a href=\"mailto:legal@elyxion.eu\">legal@elyxion.eu<\/a><\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Registered office:<\/strong><\/td>\n<td width=\"600\">Brilliant Starstraat 61, 1611 DR Bovenkarspel, The Netherlands.<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Data Protection Officer:<\/strong><\/td>\n<td width=\"600\">Gert Labuschange<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row top-row vc_custom_1786611842084 vc_row-has-fill porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-6 vc_custom_1786446261253\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786446052900 wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Owner:<\/strong><\/td>\n<td width=\"250\">elyXion<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Version:<\/strong><\/td>\n<td width=\"250\">1.0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_column_container col-md-6\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786437092237 wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Last updated:<\/strong><\/td>\n<td width=\"250\">11 Aug 2026<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Status:<\/strong><\/td>\n<td width=\"250\">Draft for legal and operational review<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"1. Who we are elyXion B.V. trading as elyXion, is the controller for personal data described in this Privacy Policy unless we state otherwise. Our legal and contact details appear in the Legal Information page. This Policy covers visitors, prospects, customer and supplier contacts, Portal users, event participants, job applicants, security researchers, and other business [...]","protected":false},"author":1,"featured_media":1195,"parent":2548,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | Personal Data &amp; Privacy | elyXion<\/title>\n<meta name=\"description\" content=\"Read the elyXion Privacy Policy to learn how elyXion B.V. collects, uses, protects, retains, and shares personal data.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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