{"id":2741,"date":"2026-08-11T19:20:07","date_gmt":"2026-08-11T17:20:07","guid":{"rendered":"https:\/\/staging.elyxion.eu\/?page_id=2741"},"modified":"2026-08-13T11:00:53","modified_gmt":"2026-08-13T09:00:53","slug":"acceptable-use-policy","status":"publish","type":"page","link":"https:\/\/staging.elyxion.eu\/nl\/trust-center\/acceptable-use-policy\/","title":{"rendered":"Acceptable Use Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span style=\"font-size: 20px;\">1. Purpose and Scope<\/span><\/h2>\n<p>This policy protects <strong>elyXion<\/strong>, Customers, users, and providers from unlawful, abusive, insecure, or disruptive use of Services, the Portal, integrations, support channels, and <strong>elyXion<\/strong>-managed infrastructure. The Customer must ensure its Authorised Users comply.<\/p>\n<h2><span style=\"font-size: 20px;\">2. Lawful Use<\/span><\/h2>\n<p>Services may be used only for lawful business purposes and within the Agreement. Users must not violate privacy, cybersecurity, intellectual-property, communications, sanctions, export-control, employment, discrimination, or other applicable laws.<\/p>\n<h2><span style=\"font-size: 20px;\">3. Prohibited Activity<\/span><\/h2>\n<p><strong>Users must not:<\/strong><\/p>\n<ul>\n<li>gain or attempt unauthorised access to accounts, systems, data, networks, tenants, or facilities;<\/li>\n<li>probe, scan, exploit, or test security except under written authorisation and the disclosure policy;<\/li>\n<li>introduce malware, ransomware, destructive code, credential stealers, or concealed persistence;<\/li>\n<li>send spam, phishing, fraudulent messages, or communications that misrepresent identity or authority;<\/li>\n<li>host, share, or process unlawful, infringing, exploitative, discriminatory, or deliberately harmful content;<\/li>\n<li>interfere with service availability, overload resources, evade limits, or circumvent security controls;<\/li>\n<li>harvest data, scrape protected content, or monitor people without a lawful basis and required notice;<\/li>\n<li>share credentials, defeat multi-factor authentication, or permit access by unauthorised persons;<\/li>\n<li>use Services to develop or operate weapons, unlawful surveillance, or prohibited AI practices;<\/li>\n<li>reverse engineer the Portal except where mandatory law permits it;<\/li>\n<li>remove ownership, security, audit, or attribution notices; or<\/li>\n<li>use <strong>elyXion<\/strong> or provider names, logos, or services to imply endorsement without permission.<\/li>\n<\/ul>\n<h2><span style=\"font-size: 20px;\">4. Security Testing<\/span><\/h2>\n<p>Security testing of <strong>elyXion<\/strong> systems requires written permission or must remain strictly within the published Coordinated Vulnerability Disclosure scope. Customer-authorised testing of Customer systems must be coordinated to prevent disruption and false incident response.<\/p>\n<h2><span style=\"font-size: 20px;\">5. Data and AI Use<\/span><\/h2>\n<p>Users must not submit personal, confidential, regulated, or export-controlled data to AI functionality unless the Customer has authorised the use case and appropriate safeguards are in place. AI must not be used for unlawful profiling, manipulation, discrimination, or autonomous high-impact decisions outside an approved design.<\/p>\n<h2><span style=\"font-size: 20px;\">6. Resource Use<\/span><\/h2>\n<p><strong>elyXion<\/strong> may apply reasonable technical limits to protect fairness, cost, availability, and security. Unusual consumption may be throttled, isolated, or charged where the Agreement permits.<\/p>\n<h2><span style=\"font-size: 20px;\">7. Investigation and Enforcement<\/span><\/h2>\n<p><strong>elyXion<\/strong> may investigate credible abuse, preserve relevant records, restrict features, block content, or suspend affected access. Emergency action may occur without notice where necessary to contain harm. Where practicable, <strong>elyXion<\/strong> will explain the issue and allow remediation.<\/p>\n<h2><span style=\"font-size: 20px;\">8. Reporting<\/span><\/h2>\n<p>Suspected abuse should be reported to <a href=\"mailto:legal@elyxion.eu\"><strong>legal@elyxion.eu.<\/strong><\/a> Reports should include the affected service, time, evidence, and impact, without sharing unnecessary personal data.<\/p>\n<h2><span style=\"font-size: 20px;\">9. Customer Responsibility<\/span><\/h2>\n<p>The Customer is responsible for user conduct, permissions, content, and use under its account. The Customer must cooperate in containment and remediation and may be liable for costs caused by intentional or negligent misuse, subject to the Agreement.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row top-row vc_custom_1786611646041 vc_row-has-fill porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-6 vc_custom_1786436452278\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786446460806 wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Owner:<\/strong><\/td>\n<td width=\"250\">elyXion<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Version:<\/strong><\/td>\n<td width=\"250\">1.0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_column_container col-md-6\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786446473716 wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Last updated:<\/strong><\/td>\n<td width=\"250\">11 Aug 2026<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Status:<\/strong><\/td>\n<td width=\"250\">Draft for legal and operational review<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"1. Purpose and Scope This policy protects elyXion, Customers, users, and providers from unlawful, abusive, insecure, or disruptive use of Services, the Portal, integrations, support channels, and elyXion-managed infrastructure. The Customer must ensure its Authorised Users comply. 2. Lawful Use Services may be used only for lawful business purposes and within the Agreement. Users must [...]","protected":false},"author":1,"featured_media":1195,"parent":2548,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-2741","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>elyXion Acceptable Use Policy | Responsible Use of Services<\/title>\n<meta name=\"description\" content=\"Read the elyXion Acceptable Use Policy covering lawful use, prohibited activity, security testing, AI and data use, resource use, abuse reporting and customer responsibilities.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" 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