{"id":2710,"date":"2026-08-11T18:12:04","date_gmt":"2026-08-11T16:12:04","guid":{"rendered":"https:\/\/staging.elyxion.eu\/?page_id=2710"},"modified":"2026-08-13T10:42:10","modified_gmt":"2026-08-13T08:42:10","slug":"business-continuity-and-disaster-recovery","status":"publish","type":"page","link":"https:\/\/staging.elyxion.eu\/nl\/trust-center\/business-continuity-and-disaster-recovery\/","title":{"rendered":"Business Continuity and Disaster Recovery"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span style=\"font-size: 20px;\">1. Objective<\/span><\/h2>\n<p><strong>elyXion<\/strong>&#8216;s continuity approach aims to protect people, maintain critical customer communication, restore priority internal services, and support contracted customer recovery activities during disruption. It is risk-based and proportionate to the company&#8217;s size and services.<\/p>\n<p>This public summary does not create RTO, RPO, or availability commitments. Those exist only when stated in an Order Form.<\/p>\n<h2><span style=\"font-size: 20px;\">2. Governance<\/span><\/h2>\n<p>A named continuity owner maintains plans, contact trees, service priorities, dependencies, and exercise records. Management declares major continuity events and sets priorities. Security and privacy obligations continue during disruption.<\/p>\n<h2><span style=\"font-size: 20px;\">3. Scenarios<\/span><\/h2>\n<p><strong>Planning should address:<\/strong><\/p>\n<ul>\n<li>loss or unavailability of key personnel;<\/li>\n<li>identity, Portal, support, hosting, internet, power, or communications outage;<\/li>\n<li>Microsoft or other systemic provider outage;<\/li>\n<li>cyberattack, ransomware, credential compromise, or destructive change;<\/li>\n<li>data corruption or backup failure;<\/li>\n<li>supplier failure or termination;<\/li>\n<li>office inaccessibility and regional disruption; and<\/li>\n<li>financial, legal, or reputational crisis affecting operations.<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span style=\"font-size: 20px;\">4. Service Prioritisation<\/span><\/h2>\n<table style=\"width: 100%; border-collapse: collapse; border: 1px solid #4a9ea0;\">\n<thead>\n<tr>\n<th style=\"border: 1px solid #4a9ea0; padding: 10px; text-align: left; background: #4a9ea0; color: #ffffff;\">Priority<\/th>\n<th style=\"border: 1px solid #4a9ea0; padding: 10px; text-align: left; background: #4a9ea0; color: #ffffff;\">Capability<\/th>\n<th style=\"border: 1px solid #4a9ea0; padding: 10px; text-align: left; background: #4a9ea0; color: #ffffff;\">Draft Recovery Objective<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">1<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">Security incident communication and emergency customer contact<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\"><span style=\"color: #ff0000;\">[OBJECTIVE]<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">2<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">Identity, support intake, and critical managed-service coordination<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\"><span style=\"color: #ff0000;\">[OBJECTIVE]<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">3<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">Portal core access and operational reporting<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\"><span style=\"color: #ff0000;\">[OBJECTIVE]<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">4<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\">Internal administration, marketing, and non-critical analytics<\/td>\n<td style=\"border: 1px solid #4a9ea0; padding: 10px;\"><span style=\"color: #ff0000;\">[OBJECTIVE]<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Objectives must be validated through architecture and exercises.<\/p>\n<h2><span style=\"font-size: 20px;\">5. People and Communications<\/span><\/h2>\n<p>Key roles should have deputies, secure remote-work capability, current contact information, and an out-of-band communication option. Customer communications should state known facts, impact, actions, workarounds, and next update time without speculation.<\/p>\n<h2><span style=\"font-size: 20px;\">6. Technology Resilience<\/span><\/h2>\n<p>Resilience may use provider redundancy, infrastructure automation, configuration backups, protected data backups, monitoring, alternate administrative access, and documented restoration. Single points of failure should be identified and accepted or remediated.<\/p>\n<h2><span style=\"font-size: 20px;\">7. Backup Strategy<\/span><\/h2>\n<p>Each critical dataset requires an owner, backup method, frequency, retention, encryption, access control, location, restoration procedure, and test cadence. Backups should be isolated from ordinary administrative failure where proportionate.<\/p>\n<h2><span style=\"font-size: 20px;\">8. Customer Environments<\/span><\/h2>\n<p><strong>elyXion<\/strong> supports Customer continuity only within the contracted scope. Customer RTO, RPO, application dependency, business workaround, and crisis communication remain Customer responsibilities unless expressly transferred.<\/p>\n<h2><span style=\"font-size: 20px;\">9. Third Parties<\/span><\/h2>\n<p>Continuity planning considers provider status channels, escalation paths, data export, alternative suppliers, and contractual exit. <strong>elyXion<\/strong> cannot guarantee continuity of a provider it does not control.<\/p>\n<h2><span style=\"font-size: 20px;\">10. Exercises<\/span><\/h2>\n<p>Plans should be tested at least annually and after material change. Exercises may include contact tests, tabletop incidents, backup restoration, access loss, supplier outage, and failover. Findings are tracked to closure.<\/p>\n<h2><span style=\"font-size: 20px;\">11. Crisis and Incident Coordination<\/span><\/h2>\n<p>Continuity, security incident, privacy breach, and major incident processes may run together. A designated incident lead coordinates objectives, decisions, evidence, communications, and recovery.<\/p>\n<h2><span style=\"font-size: 20px;\">12. Recovery and Return to Normal<\/span><\/h2>\n<p>Recovery prioritises safe restoration, validation, monitoring, backlog management, and removal of temporary access. A post-event review identifies lessons, control changes, and customer follow-up.<\/p>\n<h2><span style=\"font-size: 20px;\">13. Assurance<\/span><\/h2>\n<p>Customers may request a continuity summary and evidence of relevant exercises under confidentiality. Detailed plans, contact lists, credentials, and other customers&#8217; information will not be disclosed.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row top-row vc_custom_1786610528596 vc_row-has-fill porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-6 vc_custom_1786436452278\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786446460806 wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Owner:<\/strong><\/td>\n<td width=\"250\">elyXion<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Version:<\/strong><\/td>\n<td width=\"250\">1.0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_column_container col-md-6\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786446473716 wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<table>\n<tbody>\n<tr>\n<td width=\"150\"><strong>Last updated:<\/strong><\/td>\n<td width=\"250\">11 Aug 2026<\/td>\n<\/tr>\n<tr>\n<td width=\"150\"><strong>Status:<\/strong><\/td>\n<td width=\"250\">Draft for legal and operational review<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"1. Objective elyXion's continuity approach aims to protect people, maintain critical customer communication, restore priority internal services, and support contracted customer recovery activities during disruption. It is risk-based and proportionate to the company's size and services. This public summary does not create RTO, RPO, or availability commitments. Those exist only when stated in an Order [...]","protected":false},"author":1,"featured_media":1195,"parent":2548,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-2710","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Continuity and Disaster Recovery | elyXion<\/title>\n<meta name=\"description\" content=\"Review elyXion&#039;s approach to business continuity and disaster recovery, including service prioritisation, backup, resilience, incident coordination and recovery.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta 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